Cancellation/Amendment Policy

1. LAGOON & CONVENTION

Individual Booking

If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

2. ROURKELA

Individual Booking

If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

3. GOPALPUR

Individual Booking

If the reservation of rooms is cancelled before 15 days of the date of arrival, there will be no retention charges.
Within 7 to 15 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 3 to 7 days of the date of arrival, 75% of the 1st-night stay will be charged as retention
Within 24 to 48 hours of the time of arrival, 100% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival, the entire amount for the stay will be charged as retention.
A banking administration fee of no more than 5% of the refund value will be charged against all processed refunds.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

4. HERITAGE & WAVES

Individual Booking

If the reservation of rooms is cancelled before 15 days of the date of arrival, there will be no retention charges.
Within 7 to 15 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 3 to 7 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Within 24 to 48 hours of the time of arrival, 100% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival, the entire amount for the stay will be charged as retention.
A banking administration fee of no more than 5% of the refund value will be charged against all processed refunds.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

5. GANGTOK

Individual Booking

If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
Within 15 – 21 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 100% of the 1st-night stay will be charged as retention
Any cancellation less than 7 days entire stay would be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

6. DARJEELING

Individual Booking

If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
Within 15 – 21 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 100% of the 1st-night stay will be charged as retention
Any cancellation less than 7 days entire stay would be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

7. KALIMPONG

Individual Booking

If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
Within 15 – 21 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 100% of the 1st-night stay will be charged as retention
Any cancellation less than 7 days entire stay would be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

8. RAIPUR

Individual Booking

If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

 

9. SILIGURI

Individual Booking

If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.



Group Booking / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.

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